We want you to be able to evaluate your purchase with clear information. Before requesting a return or exchange, contact info@brafittingsalonco.com with your order number, the item involved, and the reason for the request.
Eligibility
Because intimate apparel can be subject to hygiene restrictions, eligibility depends on the item type and its condition. Items should be unworn, unwashed, and returned with original tags and packaging unless the item arrived damaged or incorrect. Do not send a return without receiving instructions first.
Damaged or incorrect items
Contact us promptly after delivery and include clear photographs of the item and packaging. We will review the information and explain the available next step.
Refund timing
Approved refunds are issued to the original payment method after the return is received and inspected. Financial institutions may require additional processing time. Any specific return window, fees, exclusions, and exchange availability presented at checkout or in an order confirmation will apply.